POS Repair & Replacement

Problem solved quickly for your clients means peace of mind for you

Marietta, GA 3/16/2015 — TASQ Technology Repair Operations has received ISO 9001:2008 certification, an internationally recognized standard issued to organizations with a quality management system.

Protect your clients’ POS equipment investment and minimize downtime and lost revenue.

Managing equipment that is out in the field is hard.  Taking care of equipment failures in a timely manner can be even harder.  With TASQ Technology’s equipment repair & replacement services, your life just got a lot easier.  Our complete point-of-sale (POS) repair process includes multiple levels of repair testing and warranty protection, as well as equipment status, repair tracking and reporting.

TASQ POS Repair & Replacement Advantages

We repair nearly 25,000 units monthly, using proven processes to ensure a quick turnaround.  Choose from two TASQ warranty and replacement programs to help reduce risk and protect your clients against faulty POS hardware: Advanced Replacement Plan and Swaps Program. And with TASQ’s ISO certification (ISO 9001:2008), you can rest assured that TASQ has a strong quality management system in place.

ISO 9001:2008 certification defines and structures a company’s management systems. Meeting the standards assures our clients that of our activities – design, manufacturing, production, purchasing, quality control, packaging, handling, storage, shipping, and customer service – are appropriately managed and controlled.  We’re proud that international organizations recognize our commitment to quality.

Key Components

Advanced Replacement Plan (ARP)

With ARP, you can buy equipment replacement protection for new purchases and have true peace-of-mind.  If an issue occurs, TASQ will replace the broken equipment with a similar device at no additional charge.

  • Tailored Equipment Plans – Wireless, credit/debit, remote deposit capture and multilane equipment plans available
  • Two Plan Types
    Basic Plan – Protects equipment if things go wrong within the scope of the manufacturer’s warranty (Wear and tear and accidental damage is not covered)
    Premium Plan – Protects equipment if anything happens – wear and tear, accidental damage, power surge, liquid spill
  • Warranty Options – Variable warranty terms from 1 to 5 years depending on the equipment and plan option selected
  • Value Added Options – Includes POS replacement equipment freight and injection fees
  • 30-Day Grace Period – For new equipment purchased from TASQ,  you have 30 days to purchase an accompanying ARP plan for an additional fee.

Swaps Program

Our Swaps program replaces a failed piece of POS equipment with a similar device for a one-time fee.

  • Fast Alternate Solution – A quick solution to your merchant’s needs if a warranty is not applicable or if the repair cost is impractical
  • Quick Shipping – Next-day shipping to your merchant – includes freight costs

We think you’ll find that TASQ Technology is the partner you’ve been looking for to meet your POS needs. We take the complexity out of payment servicing so you can focus more on solidifying your client relationships and growing your business.

Our clients prefer TASQ for the services we provide, as well as the equipment we offer. For more information about our equipment, click on a category: Countertop POS Terminals, POS Peripherals, Multilane POS Systems, Mobile POS Systems, Remote Deposit Capture, Printers and Refurbished POS Systems.

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